4th International Workshop on
Web Site Evolution

October 2, 2002; Montréal, Canada

WSE 2002
Migrating to Web Services

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Adriano Bessa Albuquerque and Arnaldo Dias Belchior,
Virtual Bookstores Quality Evaluation: a Case Study


E-commerce is considered an excellent alternative for companies to reach new customers. Many e-commerce websites have a short life. The success of these virtual stores depends on many issues, especially their quality, as it is such a complex solution. This paper shows the users' quality evaluation of three virtual bookstores, according of a software quality evaluation model. The obtained results on the evaluation were compared to an established Quality Standard for e-commerce websites in order to define the attributes that have matched the Quality Standard and those that have not.