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Adriano Bessa Albuquerque and Arnaldo Dias Belchior,
Virtual Bookstores Quality Evaluation: a Case Study
Abstract
E-commerce is considered an excellent alternative for companies to reach
new customers. Many e-commerce websites have a short life. The
success of these virtual stores depends on many issues, especially their
quality, as it is such a complex solution. This paper shows the users'
quality evaluation of three virtual bookstores, according of a software
quality evaluation model. The obtained results on the evaluation were
compared to an established Quality Standard for e-commerce websites in
order to define the attributes that have matched the Quality Standard and
those that have not.
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